Software Companies Blaming Each Other

As I’m always in search of new and useful utilities I play around with plenty of different beta and full release programs. If something is in beta I tend not to care if various bits of it don’t work. Even if the main purpose of the software fails I tend not to complain as I don’t run a standard set-up. What I do dislike, however, is when a full version of a program doesn’t work. And when one software company blames another I tend to lose interest completely.Trillain

Tillian is a good example.

I’ve used the software over the years in various forms while it was in beta. It proved very useful, allowing me to connect to all the different IM networks I use from just one front end. When it was finally released as a full version I didn’t hesitate to upgrade. After installing it all worked very well. The new interface proved excellent and the problems I’d had connecting to Yahoo and ICQ had vanished. Then I loaded iTunes. Fifteen seconds after minimising the music program it popped up again.

As I have a hot key one the keyboard linked to loading it, I presumed I had caught this while typing. I minimised iTunes again and carried on working. Fifteen seconds later it appeared again. I knew I hadn’t done anything to cause this and Trillian was the only new software I had installed in the last week, so I was instantly suspicious of it. I undertook the usual error checking procedure: closing both programs; running them separately; re-installing Trillain; changing some of the preferences. All of this pointed to the new utility causing iTunes to appear whenever they were both running. Worse than this, if the iTunes window was open the focus would be switched to it.

As I now knew what the problem was I decided to check the company’s forums and help sections, hoping to discover a solution. It only took a quick search to find a number of other people who had flagged up the same issue. The response was that the problem lay with iTunes and Apple had decided not to fix it.

Now I’m Traillian is entirely right, and it is poor coding by Apple, but they don’t appear to offered a fix for the issue and so the two programs cannot coexist on my machine. I am therefore left with the choice of ditching iTunes or Trillain. That is now a difficult decision.

I’m sure, as is nearly always the case, Trillian has made a commercial decision and the loss of a few sales is far less than the cost of changing their software. Sadly it doesn’t leave me a happy user, but that is life (and, yes, that’s five hundred words of me just moaning, but every now and again I’m allowed to).